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At VFS Global, we are committed to listen and respond to our customers and provide quality customer care.

Your feedback is extremely important to us and helps improve our product and services.

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Customer Care Vision


To provide reliable, timely and quality Customer Care with empathy to our Customers and Missions at VFS Global. We will leverage technology backed with robust processes, thus providing solutions and delivering consistent best-in-class experience across channels thereby enhancing customer satisfaction, loyalty and brand sentiment.



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