Customer Feedback Management process: 1. Receipt of feedback, 2. Acknowledgement and review of feedback, 3. Investigation and response to feedback, 4. Learning and continual improvement, 5. Closure of feedback, 6. Automatic purge of personal information.

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By pressing 'Submit' button, I give my consent for my personal information to be used/ disclosed by VFS Global to its authorised employees, business partners and the concerned High Commission/ Consulate/ Embassy, if applicable, to enable VFS Global to look into the feedback/ query raised. I understand that I have the option not to give the above personal information, in which case VFS Global will not be able to register the complaint to further review and respond.



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