Customer Feedback

Submit a Complaint

At VFS Global, we are committed to listen and respond to our customers and provide quality customer care.

Your complaint is extremely important to us and helps improve our product and services.

To help us direct your complaint to the right team, please indicate what your complaint is regarding

Please select the category that best describes your complaint. This will help us ensure your complaint is directed to the right team for review.

Please select the subcategory that best describes your complaint. This will help us investigate and resolve your concern as efficiently as possible.

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Customer Care Vision

To provide reliable, timely and quality Customer Care with empathy to our Customers and Missions at VFS Global. We will leverage technology backed with robust processes, thus providing solutions and delivering consistent best-in-class experience across channels thereby enhancing customer satisfaction, loyalty and brand sentiment.

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Customer Care Vision